Privacy Policy
Last Updated: 24th September 2026
At Meet The Locals, we respect your privacy and are committed to protecting the personal
information you share with us.
This Privacy Policy explains how we collect, use, store and share personal information when you
visit our website, contact us, make a booking, participate in an experience, request one of our
services or otherwise interact with Meet The Locals.
By using our website or providing personal information to us, you acknowledge the practices
described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Meet The Locals and the services
you request.
Personal & Contact Information
When you make a booking, submit an enquiry, request a private experience or cultural service,
subscribe to communications or contact us directly, we may collect information such as:
- First and last name
- Email address
- Telephone number
- Country of residence or other location information where relevant
- Company or organisation name, where applicable
- Booking and experience details
- Number of participants
- Communication preferences
- Information contained in enquiries, messages or correspondence
- Other information you voluntarily provide to us
Booking & Experience Information
To arrange and deliver an experience or service, we may collect information relating to:
- Experience selected
- Preferred date and time
- Number and type of participants
- Special requests
- Dietary requirements and food allergies
- Accessibility or mobility requirements
- Other information reasonably necessary to arrange or safely deliver the requested experience
Please provide only information that is relevant and necessary for your booking or participation.
2. Payment Information
When you make a payment through our website or another authorised payment channel, payment
information may be processed by a third-party payment service provider.
Payment information will be handled in accordance with the security and privacy practices of the
relevant payment provider.
Meet The Locals does not intentionally retain complete payment card details where these are
processed directly and securely by an authorised payment service provider.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our
website, hosting provider or authorised technology providers.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location based on technical information
- Date and time of visits
- Pages viewed
- Referring and exit pages
- Website interactions
- Cookie and similar technology information
This information may be used to operate and secure our website, understand how visitors use it,
identify technical issues and improve the website experience.
4. Cookies & Similar Technologies
Our website may use cookies and similar technologies to support website functionality,
remember preferences, understand website usage and improve the visitor experience.
Where applicable, cookies may also be used for analytics, advertising or marketing purposes.
Some cookies are necessary for the website to function correctly, while others may be optional.
Where required, visitors will be provided with appropriate choices regarding non-essential
cookies.
You may also be able to control or disable cookies through your browser settings. Disabling
certain cookies may affect some website functionality.
5. How We Use Your Information
We may use personal information to:
- Process, confirm and manage bookings
- Deliver experiences and services
- Communicate booking confirmations, reminders, meeting information, changes and important updates
- Respond to enquiries and customer-service requests
- Arrange private experiences, cultural services, corporate programs and bespoke requests
- Communicate relevant dietary, allergy, accessibility or other requirements to the parties
- involved in delivering an experience
- Process payments, refunds and other booking-related transactions
- Coordinate with guides, hosts, venues, restaurants, marine operators and other experience partners
- Improve our experiences, services and website
- Understand how visitors use our website
- Maintain internal business and booking records
- Protect our website, guests and business from misuse, security risks or fraud
- Comply with applicable legal, regulatory, accounting or operational requirements
- Send marketing and promotional communications where permitted
We aim to collect and use only the information reasonably necessary for these purposes.
6. Sharing Information with Third Parties
Meet The Locals does not sell personal information to third parties for their own marketing
purposes.
We may share relevant personal information with trusted third parties where reasonably
necessary to operate our business, fulfil a booking or provide a requested experience or service.
These may include:
- Guides and hosts
- Restaurants and food providers
- Marine and boat operators
- Transportation providers
- Attractions and venues
- Activity and experience partners
- Payment service providers
- Website, booking and technology service providers
- Professional advisers and other service providers supporting our business
Only information reasonably necessary for the relevant purpose should be shared.
For example, a food provider may need to receive relevant dietary or allergy information, while a
marine operator may require information necessary to manage a confirmed booking.
We may also disclose information where required by applicable law, regulation, court order or
competent authority, or where reasonably necessary to protect our legal rights, guests, team
members or business.
Third-party providers may operate under their own privacy policies and legal obligations.
7. Dietary, Allergy & Accessibility Information
Guests may voluntarily provide information about dietary requirements, allergies, accessibility
needs, mobility requirements or other circumstances relevant to their participation in an
experience.
We use this information only where reasonably necessary to understand a guest's requirements,
assist with arrangements and communicate relevant information to the appropriate experience
provider.
Where necessary to deliver the experience, relevant information may be shared with restaurants,
food providers, venues, guides, marine operators or other parties involved in the booking.
Guests should provide only information that is relevant to the arrangements we are being asked
to make.
8. Marketing Communications
Where you have chosen to receive communications from Meet The Locals, or where otherwise
permitted, we may contact you with information about experiences, cultural activities, news,
offers, events or other updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe
option provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from contacting you where
necessary in connection with an existing booking, enquiry, transaction or service request.
We do not sell or provide your personal information to unrelated third parties for their own direct
marketing purposes.
9. Photography & Video
Meet The Locals may photograph or film its experiences and activities.
As explained in our Terms & Conditions, photographs or video footage taken during an
experience may be used by Meet The Locals for marketing, promotional, public relations, social
media, website and other business-related purposes.
10. Website Analytics &; Third-Party Technologies
We may use authorised analytics, website performance or similar technology providers to help us
understand how visitors interact with our website and to improve its performance.
These services may use cookies or similar technologies and may collect technical information
such as device information, browser information, IP address and website interactions.
Where third-party analytics, advertising or marketing technologies are used, their processing of
information may also be governed by their respective privacy policies.
Specific information about cookies and similar technologies used on our website may be
provided through our website & cookie notice or consent settings where applicable.
11. Links to Other Websites
Our website may contain links to third-party websites, booking platforms, attractions, partners or
other external services.
Once you leave the Meet The Locals website, the privacy practices of the external website or
service are governed by that party& own privacy policy.
Meet The Locals is not responsible for the privacy practices, security or content of third-party
websites that we do not control.
We encourage visitors to review the privacy policies of external websites before providing
personal information.
12. Data Security
We take reasonable administrative, technical and organisational measures to protect personal
information against unauthorised access, misuse, loss, alteration or disclosure.
Where appropriate, we work with reputable technology, booking and payment providers that
maintain their own security measures.
However, no internet transmission, electronic storage system or digital service can be guaranteed
to be completely secure.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for
which it was collected, including managing bookings and customer relationships, maintaining
appropriate business records, resolving enquiries or disputes and meeting applicable legal,
accounting, regulatory or operational requirements.
Different types of information may be retained for different periods depending on their purpose
and applicable requirements.
When information is no longer reasonably required, it may be securely deleted, anonymised or
otherwise handled in accordance with applicable requirements.
14. Children & Policy
Bookings through the Meet The Locals website must be made by a person aged 18 years or
above.
Children may participate in suitable Meet The Locals experiences when included in a booking
made by a responsible adult and subject to the requirements of the relevant experience.
We do not knowingly request children to independently provide personal information through
our website for the purpose of making a booking.
Where information relating to a child is reasonably necessary for an experience, it should be
provided by the child & parent, guardian or responsible adult.
15. Your Privacy Choices & Rights
Depending on applicable data protection requirements and the circumstances, you may be able to
request that we:
- Provide information about personal data we hold about you
- Correct inaccurate or incomplete information
- Delete personal information where appropriate
- Restrict or object to certain uses of your information where applicable
- Stop sending you marketing communications
- Address questions or concerns regarding how your information is being used
Certain information may need to be retained where required for legal, regulatory, accounting,
dispute-resolution or legitimate business purposes.
To make a privacy-related request, please contact Meet The Locals using the contact details
provided on our website.
We may need to verify your identity before responding to certain requests in order to protect
your information.
16. International & Third-Party Services
Some technology, website, payment, booking, communication or other service providers used by
Meet The Locals may process or store information using systems located outside the United
Arab Emirates.
Where applicable, we will seek to work with reputable providers and handle personal
information in accordance with applicable data protection requirements.
17. Legal & Regulatory Requirements
Meet The Locals is committed to handling personal information in accordance with applicable
privacy and data protection requirements.
We may retain, use or disclose information where reasonably necessary to comply with
applicable laws, regulations, legal proceedings or requests from competent authorities.
Nothing in this Privacy Policy is intended to limit any privacy rights that cannot lawfully be
limited under applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website,
experiences, business practices, technology or applicable requirements.
The latest version will be published on our website together with the date it was last updated.
We encourage visitors to review this Privacy Policy periodically.
19. Questions, Requests or Concerns
If you have questions about this Privacy Policy, would like to make a privacy-related request or
have concerns about how your personal information has been handled, please contact the Meet
The Locals team using the contact details provided on our website.
We will review privacy-related enquiries and seek to address them appropriately.